As digital banking continues to evolve, On Tap Credit Union is committed to staying ahead of the curve in protecting your financial information. With more of our members conducting their banking online, ensuring your personal data remains secure is our top priority. Here’s a look at the steps we’re taking to safeguard your information and what you can do to stay protected.
What We’ll Never Ask For
When verifying your identity, On Tap Credit Union will never ask for:
- A full social security number
- Full card numbers
- A one-time online banking security access code
- The CVV code or PIN for a card
These sensitive pieces of information are critical to your security. Any request for this data via phone, text, or pop-up messages should be treated with caution. Always contact us if you’re unsure about the legitimacy of a request.
Advanced Card Security with EMV Chips
To keep your transactions secure, we offer EMV Chip Credit and Debit Cards equipped with advanced technology that generates a unique transaction code with every purchase. This helps protect your information in real-time, making it harder for fraudsters to misuse your card.
Proactive Fraud Prevention with SecurLOCK®
If fraudulent activity is detected on your debit or credit card, our SecurLOCK® service will notify you immediately. This allows for swift action and ensures suspicious transactions are handled quickly and securely.
Take Control with Lock It Card Control™
Our Lock It Card Control™ feature allows you to temporarily lock your debit and credit cards directly through our mobile banking app. This tool gives you full control over when and where your card can be used, providing peace of mind.
Multi-Factor Authentication and E-Statements
For added security, On Tap Credit Union employs Multi-Factor Authentication (MFA), requiring a Secure Access Code to verify your identity. This added layer makes it more difficult for unauthorized users to access your accounts.
We also encourage members to use e-statements, a secure and convenient way to monitor your accounts and avoid mail fraud. Regularly reviewing your account activity through online or mobile banking can help you detect unauthorized transactions early.
Online and Phone Security
With the rapid advances in technology, On Tap Credit Union is deeply committed to protecting your account from fraud attacks. As part of our security measures, you may be asked to provide a new Secure Access Code periodically when logging into online and mobile banking. While this extra step may slightly increase your login time, it significantly enhances the security of your accounts, ensuring that only authorized users can access them.
Online & Mobile Banking: Anytime, Anywhere Access
Access your On Tap accounts anytime, from anywhere, on any device with On Tap Online & Mobile Banking. These powerful tools allow you to:
- View e-statements
- Pay bills
- Track balances
- Schedule transfers
- Set alerts to remind you of upcoming transactions and keep you updated on account activity, so you can feel confident your accounts are secure
Our mobile banking app also offers the convenience of Mobile Check Deposit, enabling you to deposit checks right from your phone.
Free Credit Report Reviews
Our members have access to free credit report reviews as part of a comprehensive financial analysis. These reviews help ensure the accuracy of your report while uncovering opportunities to save or make money and keep your credit data secure. Make an appointment with one of our Financial Advocates today.
Report Fraud or Dispute a Claim
If you encounter any suspicious activity or need to dispute a claim, please call 1-866-279-1399 for immediate assistance. You can also log in to Online/Mobile Banking to block your card if necessary.
Protecting Your Information
Your security is our priority. On Tap Credit Union will never request personal information through text, phone, or online pop-up messages. If you encounter any suspicious requests or have provided personal information in response to one, please contact our Contact Center at 303-279-6414 for further assistance.
At On Tap Credit Union, we’re dedicated to keeping your financial information safe in an increasingly digital world. Our comprehensive tools and security measures ensure you can bank with confidence, knowing your information is well-protected.
